Surveys reveal that 1 in 5 employees view online pornography at work and that 70% of adult web sites are hit between the hours of 9-5. Not only do employees surf sex sites but they also visit sport sites, bid on eBay, trade stocks, shop online, and send jokes to coworkers. This type of misuse not only hurts employee job performance but increases threats to information security and drains valuable network resources. To prevent such abuses, firms institute employee Internet use policies, but often workers do not comply with policies and may actively try to circumvent filters and firewalls that block unwanted Internet access. According to computer security experts, employee monitoring detects patterns of employee Internet misuse but does not completely stop the abuse. Employee monitoring also creates a new set of management dilemmas: How does the company enforce Internet use policies? Should the company monitor all employees including senior management? What defines abuse? How will companies deal with employee privacy?

Companies are also legally liable for harassment claims due to sexually or racially discriminatory email sent through corporate Intranets and emergent claims for wrongful termination under the ADA by former employees who believe they suffer from Internet addiction.

As a pioneer in the field, Dr. Young conducts corporate seminars to help companies learn successful strategies to prevent and avoid these problems. Her seminars help firms improve employee cohesion with new workplace technologies and outline several management strategies to prevent job loss and turnover due to employee Internet abuse. Similar to substance abuse prevention and risk management programs, Dr. Young also provides sensitivity training for employees that improve their cohesion with new technologies and protects employers from the legal liabilities surrounding Internet abuse in the workplace.

Her work has been featured in hundreds of media outlets including The Wall Street Journal, The New York Times, USA Today, Newsweek, and Time Magazine.


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